Build the interdimensional help desk we’ll all need in the sci-fi future.

Just for fun, let’s assume that AI doesn’t kill us all and science manages to survive the 21st century. The distant future has made enormous leaps forward: interdimensional storage space; faster-than-light communication and travel; intergalactic trade agreements with alien civilizations.

One thing hasn’t changed, though: people still need customer support. Hyperdrive is acting up and still under warranty? Shipment got lost in the punch dimension and you value the moneymaker too much to go get it yourself? You’re gonna have to get in touch with someone to figure things out.

Your job today is to imagine a help desk that’s worthy of a sci-fi future. Voice control, multi-device, contextually aware — or maybe you even tackle the truly impossible, like having the call-in app actually send all the information you give it during the automated verification process to the human agent so you don’t have to the whole process over again.

Choose a suitably futuristic scenario and build the support app to help people get through it. Use any combination of voice, AI agents, dashboards, messaging, and anything else you need to make The Customer Support System Of The Future™.

The Tool: Twilio + OpenAI

Your app must use Twilio and OpenAI as part of the build.

Twilio provides a huge variety of tools for building apps like this, ranging from phone calls and SMS/MMS/WhatsApp, to email, to real-time voice chat between a person and the software. OpenAI provides different models for handling the squishy, non-deterministic input that characterizes inbound support tickets, as well as APIs for handling multimodal and realtime interactions.